Privacy Policy
Flagship Detailing — The Detailed Advantage LLC
Last updated: April 2026
This Privacy Policy describes how Flagship Detailing ("we," "us," or "our"), operated by The Detailed Advantage LLC, collects, uses, and protects your personal information when you visit our website at flagshipdetailingco.com, contact us by phone or text, or use our detailing services.
1. Information We Collect
We collect information you provide directly to us, including:
• Your name, phone number, email address, and vehicle information when you book a service or contact us.
• Payment information when you pay for services (processed securely through our payment processor; we do not store card numbers).
• Communications you send us via phone, text message, email, or contact forms.
We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and referring website. This information is used for analytics and security purposes only.
2. SMS Messaging
Flagship Detailing uses SMS text messaging to communicate with customers regarding appointments, service updates, booking confirmations, and follow-ups. By texting our business number or providing your phone number when booking a service, you consent to receive SMS messages from us.
• Message frequency: Varies based on your inquiry and appointment activity.
• Message and data rates may apply depending on your mobile carrier and plan.
• To opt out: Reply STOP to any message at any time. You will receive a confirmation and no further messages will be sent.
• For help: Reply HELP to any message or contact us at flagshipdetailingco@gmail.com.
• Your phone number will not be shared with third parties for marketing purposes.
3. How We Use Your Information
We use the information we collect to:
• Schedule and confirm appointments.
• Respond to your inquiries and provide customer support.
• Send appointment reminders and service updates via SMS or email.
• Process payments for services rendered.
• Improve our services and website based on usage patterns.
• Comply with legal obligations.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
• Service providers who help us operate our business (scheduling software, payment processors, SMS delivery services) under strict confidentiality agreements.
• Law enforcement or regulatory authorities when required by law or to protect our rights and the safety of others.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Customer records are typically retained for up to three years. SMS conversation records are retained for up to 90 days.
6. Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to certain legal obligations.
• Opt out of SMS communications at any time by replying STOP.
To exercise any of these rights, contact us at flagshipdetailingco@gmail.com.
8. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Flagship Detailing — The Detailed Advantage LLC
Saint Johns, Florida
Email: flagshipdetailingco@gmail.com
Website: flagshipdetailingco.com
